We are here In The Best Interest Of Dog. And You. And Your Customer.
Our Guarantee is simple and inclusive: All of our gear is 100% Guaranteed. Period.
This means if you have any issues or need to return any dog gear - for any reason - we will make every attempt to resolve the issues or reimburse the cost of the gear to you.
Yet a Guarantee on the products is just a start. You are also covered by our Wholesale Snout To Tail coveragefor everything else. It is our basic pledge to you: We assume you will make every effort to satisfy your customer; we will do the same with you.
Also included is Direct Customer Support for your customers. This means that we are happy to work with your customers directly; after all we are the Walk Your Dog With Love experts.We better have the answers! This lets you focus on what you do best while we do what we do best. Your customer can contact us at https://walkyourdogwithlove.com/contactus or 413.496.3005
If you prefer, we also have some ‘do it yourself’ information. This ranges from our ‘Top 6 Harness Issues and How To Easily Resolve Them” to templates of scores of email letters that you can use while crafting a response to your customer. These letters are a great tools, and deal with both pre-sale and post-sale questions. You will also find answers to a lot of technical and unique use questions.
Since we started in 2006, we have sold hundreds of thousands of harnesses so the chances are that we have The Answers. Also we work shoulder-to-shoulder with Trainers, Vets, Shelters, Rehab Specialists, Dog Walkers and other Dog Professionals, so we have extensive and unique insight into much more than ‘just’ our products.
And we Love to Share, so please ask ... because it is In The Best Interest of Dog.
Happy Dog> Happy Customer> Happy You> Happy Us. It just works that way
Customer Service Contact:
Email from our Contact Page Here
Call Us at 413.496.3005 from 7am-9pm EST. If we are walking the dogs (we do that!) or if it is after hours, please leave a message.