We are here In The Best Interest Of Dog. And You. And Your Customer.
Our Guarantee is simple and inclusive: All our gear is 100% Guaranteed. Period.
This means if you have any issues or need to return any dog gear - for any reason - we will make every attempt to resolve the issues or reimburse the cost of the gear to you.
Our Guarantee also includes this pledge: We know you will make every effort to satisfy your customer; we will do the same with you.
Our Guarantee on the products is just the start. Companies offer guarantees because sometimes things go ‘wrong’ or not as planned, and a guarantee helps to cover those issues. Yet often these issues are not Black and White, especially when it comes to the many configurations of dogs, owners, products, uses and expectations.
To help ensure Happy Dogs & Happy Humans (the real bottom line of what we all do), our Guarantee also includes Service:
Direct Customer Support: This means that we are happy to work with your customers directly for answers, solutions and even for final resolutions. This lets you focus on what you do best while we do what we do best. Your customer can contact us directly through our Customer Contact page here https://walkyourdogwithlove.com/contactus or call us at 413.496.3005 from 7am-9pm EST.
Guided Self Help for you and your customers. So you don’t have to re-invent the wheel, we have lots of ‘do it yourself’ information to help solve issues. The most helpful version of this is our ‘Top 6 Harness Issues and How To Easily Resolve Them”. This link will help you to work out 98% of customer issues. It is laid out so that you can either
- provide the info to your customers (just cut and paste the information into your own email), or
- simply send your customers directly to the source material (email your customers the link to the information), and to our assistance.
We are the Walk Your Dog With Love experts; you don't have to be.
Other Tools If you choose to offer your own Customer Service for both pre- and post-sales questions, we have scores of other tools (emails, links, graphics) that you can use while crafting a response to your customer. You will also find answers to a lot of technical and unique use questions. Since our start in 2006 we have sold hundreds of thousands of harnesses, so the chances are good that we have The Answer to most every question … or at least a pretty good idea about it.
We also work shoulder-to-shoulder with Trainers, Vets, Shelters, Rehab Specialists, Dog Walkers and other Dog Professionals, so we have extensive and unique insight into more than ‘just’ our products. Plus our Customer Service Team has direct access to the entire company (Production, Shipping, Accounting, and the owner) to get things done and to solve issues. The goal is To Act In The Best Interest of Dog.
WHOLESALE Customer Service Contact:
-Email us from our Contact Page Here
-Email us directly at
-Call Us at 413.496.3005 from 7am-9pm EST. If we are walking the dogs (we do that!) or if it is after hours, please leave a message.